Terms and Conditions

    TERMS AND CONDITIONS

  1. The terms and conditions below apply between you and us for the sale of our products. Before placing any order, please read them carefully and make sure you understand them. Due to a number of different reasons, we may update these terms and conditions in the future, so please read them carefully. The latest update for this policy is as of 6th December 2023.
  2. ACCESS

  3. Your access to and use of www.gimokacoffee.com, ("The Website") or any other affiliated site is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By ordering from Gimoka Coffee UK, you fully accept the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website and discontinue purchasing from Gimoka Coffee UK in any form.
  4. ADVICE

  5. The contents of the Website, or any verbal communication from Gimoka Coffee UK does not constitute advice and should not be relied upon in making or refraining from making, any decision.
  6. CHANGES TO WEBSITE

  7. Gimoka Coffee UK reserves the right to: Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Gimoka Coffee UK. shall not be liable to you for any such change or removal; and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed your acceptance of such change.
  8. MAILING LIST

  9. By maintaining your membership "registration" on the "website" you agree to receive regular communications from Gimoka Coffee UK, Gimoka Coffee UK will never sell or provide your information to a third party. if this is unacceptable email sales@gimoka.co.uk from the email account, registered with Gimoka Coffee UK, to remove yourself from our website. You can also unsubscribe: from emails via the provided link; by logging into your account and unsubscribing.
  10. OWNERSHIP

  11. All goods remain the property of Gimoka Coffee UK until paid for in full.
  12. DELIVERY TIMES

  13. We aim to deliver orders placed before 12.00 noon Mon-Fri within the time-frame boundaries of the courier package you choose, however in the event we are out of stock we will send the items as soon possible. Delivery times for machines may vary. Gimoka Coffee UK accept no liability in non-next working day delivery and under no circumstance compensate for said non delivery.
  14. DELIVERY CHARGES

  15. The delivery charge is calculated by the total price of the all items ordered; this is automatically calculated in the shopping cart for you. Please note that additional charges will apply for Channel isles or Scottish isles, Ireland & Scottish borders or preferential shipping requirements (e.g: before 12 / Saturday shipping).
  16. ORDER ENQUIRIES

  17. E-mail sales@gimoka.co.uk or use our website contact page.
  18. RETURNING GOODS

  19. Any opened/used consumables will not be accepted for refund or exchange. In regard to returning accessories (non-coffee products), you may be able to return the goods which are not faulty. We may accept returns up to 14 days after you have received the goods (for reference received time for the goods starts from the date you have signed for the goods (signature from the courier service is recorded for evidence). We reserve the right not to refund items that are returned in unusable or unsellable condition, (e.g. - out of date, ripped packaging) PLEASE NOTE: The cost and responsibility of returning non faulty or unwanted goods will be the responsibility of the customer. We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used. Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone's interest to ensure the correct items are being ordered and suited for your particular requirements.
  20. COLOURS & IMAGES

  21. The colour of goods may vary slightly from that shown on the website due to limitations of browser software, photo quality and monitors, Gimoka Coffee UK also reserve the right to amend any designs or images without prior notice. Images are purely for illustration purposes and packaging or product may differ from the image shown, whilst we endeavour to ensure the images and content on the site is a current as possible, Gimoka Coffee UK will accept no liability for any errors or omissions in this information.
  22. STOCK DATES (USE BY / SELL BY)

  23. Gimoka Coffee UK have a minimum 28 day policy. No product we ship will have less than 28 days of expiry (exceptions can include fresh bake goods - cookies or promotional - low dated stock)
  24. CONSUMER RIGHTS

  25. None of these Terms and Conditions affect your statutory consumer rights.
  26. CANCELLATIONS

  27. You may cancel your coffee and accessories order up until the point when the order has been dispatched, this usually occurs within 12 hours of the order being placed but may be longer or shorter depending on the circumstances. If an order is cancelled before dispatch any charges payments made by the customer will be refunded in full providing the goods have not been dispatched. If the order is cancelled and the goods have already been dispatched it will be dealt with as a 'return'. And you the customer will be fully liable under the returns policy stated above. PLEASE NOTE: By purchasing equipment or entering into a lease agreement with Gimoka Coffee UK the above cancellation conditions no longer apply.
  28. REFUNDS ON RETURNED GOODS

  29. Refunds are given by credit or debit cards where possible however in most cases a credit note will be put on the customer account. Orders paid for by cheque or cash will be refunded by cheque unless otherwise stated, such amendment may result in a card admin fee of up to 5% depending on the amount and type of card used when purchasing the goods.
  30. CHEQUE PAYMENTS

  31. We can accept Cheque payment prior to processing an order if absolutely necessary. Please make cheques/postal orders payable to Gimoka Coffee UK and send to the contact address together with your order and you contact details by selecting the invoice option on the payment page. Please where possible include as much information as possible such as Order numbers and company names.
  32. CUSTOMER ACCOUNTS

  33. Customer accounts are granted at the sole discretion of Gimoka Coffee UK, Gimoka Coffee UK reserve the right to charge interest on any "overdue account". An account is deemed overdue when invoices remain unpaid for a period of 28 days or longer.
  34. SITE SECURITY

  35. This website uses Stripe Secure Payment System for all credit card and debit card and Paypal transactions. This website requires that you must register to use this site. As part of your initial order you will be asked to create a username and password. However, we do not record your credit or debit card details - this is to ensure complete security of your payment details.
  36. PRIVACY

  37. We use your personal information to provide the services you've requested (i.e. to process your order). We may also use this information for auditing, research and analysis to operate and improve our technologies and services. We will not pass your details on to any third parties.
  38. VALIDITY

  39. As coffee prices are determined on supply of the base product each year, prices are subject to change without notice. We will however endeavour to maintain the listed prices and any change to your list price will be made clear on the website.
  40. ERRORS & OMISSIONS

  41. The information included in this website has been checked for accuracy. Gimoka Coffee UK will accept no liability for any errors or omissions in this information.
  42. PRICES

  43. All prices are in pounds sterling, include VAT where stated. Carriage is added during the checkout process. All pricing is subject to change, Gimoka Coffee UK reserve the right to change any prices without prior notice.
  44. EXPORT

  45. We are a UK based company and do not ordinarily offer overseas shipping. However, please contact us if you have a special requirement for delivery.
  46. LINKS TO THIRD PARTY WEBSITES

  47. The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
  48. COPYRIGHT

  49. All copyright, trade mark and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Gimoka Coffee UK or otherwise used by Gimoka Coffee UK as permitted by law. In accessing the Website, you agree that you will access the content solely for your personal or commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder Gimoka Coffee UK.
  50. DISCLAIMERS AND LIMITATION OF LIABILITY

  51. The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, Gimoka Coffee UK will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Gimoka Coffee UK makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else, which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed to exclude or limit the liability of Gimoka Coffee UK for death or personal injury as a result of the negligence Gimoka Coffee UK or that of its employees or agents.
  52. INDEMNITY

  53. You agree to indemnify and hold Gimoka Coffee UK and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Gimoka Coffee UK arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
  54. SEVERANCE

  55. If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
  56. PRICE MATCHING

  57. The item must be brand new. The item must be sold by an authorised retailer, not a private seller. Price match is only for orders delivered to the UK mainland addresses. The price match is valid for UK-based websites, in GBP, including delivery costs. The price match cannot be combined with other offers or promotions. Limit of one price match per customer for each unique item. Discount codes cannot be applied retrospectively in relation to the price match. Gimoka Coffee reserves the right to withdraw this policy at any time.
  58. GOVERNING LAW

  59. These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts. By accessing the Gimoka Coffee UK Web pages you agree to the following terms. If you do not agree to the following terms, please be aware that you are not allowed to use the site. The contents of Gimoka Coffee UK Web pages are owned by Gimoka Coffee UK. Any rights not expressly granted herein are reserved. Reproduction, transfer, distribution or storage of part or all of the contents in any form without the prior written permission of Gimoka Coffee UK is prohibited except in accordance with the following terms: Gimoka Coffee UK consents to you browsing Gimoka Coffee UK Web pages on your computer or printing copies of extracts from these pages for your personal use only and not for redistribution unless consented to in writing by Gimoka Coffee UK. Individual documents in our World Wide Web pages may be subject to additional terms indicated in those documents. The use of this site and the content therein, is permitted to private, non-commercial use. The use of press releases and other documents classified as public is permitted in public communications if the source for the information has been stated. This site and the contents herein are provided as a convenience to you. The contents of Gimoka Coffee UK Web pages are provided on "as is" and "as available" basis. Gimoka Coffee UK does not warrant that its Web pages will be uninterrupted or error-free. Gimoka Coffee UK reserves the right to revise the pages or withdraw access to them at any time. NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE IN RELATION TO THE AVAILABILITY, ACCURACY, RELIABILITY OR CONTENT OF THESE PAGES. Gimoka Coffee UK SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SERVICE, EVEN IF Gimoka Coffee UK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF Gimoka Coffee UK WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. For your easy accessibility Gimoka Coffee UK may include links to sites on the Internet that are owned or operated by third parties. By linking to such third-party site, you shall review and agree to that site's rules of use before using such site. You also agree that Gimoka Coffee UK has no control over the content of that site and cannot assume any responsibility for material created or published by such third-party sites. In addition, a link to a non-Gimoka Coffee UK site does not imply that Gimoka Coffee UK endorses the site or the products or services referenced in such third party site. By submitting material to any of our servers, for example, by e-mail or via the Gimoka Coffee UK Web pages, you agree that: (a) the material will not contain any item that is unlawful or otherwise unfit for publication; (b) you will use reasonable efforts to scan and remove any viruses or other contaminating or destructive features before submitting any material; and (c) you own the material or have the unlimited right to provide it to us and Gimoka Coffee UK may publish the material free of charge and/or incorporate it or any concepts described in it in our products without accountability or liability (d) you agree not to take action against us in relation to material that you submit and you agree to indemnify us if any third party takes action against us in relation to the material you submit. Gimoka Coffee UK does not and cannot review the content posted by users on its site and is not responsible for such content. Gimoka Coffee UK may at any time at its discretion remove any content posted by users. Gimoka Coffee UK's product names are either trademarks or registered trademarks of Gimoka Coffee UK. Other product and company names mentioned herein may be trademarks or trade names of their respective owners. Your access to this site should not be construed as granting, by implication or otherwise, any license or right to use any marks appearing on the site without the prior written consent of Gimoka Coffee UK or the third party owner thereof. This website is owned and operated by COFFEE IMPORTERS LIMITED We are registered in England and Wales under registration number 14663799, and our registered office is at Unit 37 Bidavon Industrial Estate, Waterloo Road, Bidford On Avon, Alcester, Warwickshire, B50 4JW. Our principal place of business is at Unit 37 Bidavon Industrial Estate, Waterloo Road, Bidford On Avon, Alcester, Warwickshire, B50 4JW.